FacilityWare™ Highlights and Benefits.
Custom Service Profiles
The first time a technician uses the FacilityWare™ application at
a customer’s site, they will upload that customer profile and
verify the information in FW application. Once the proper steps
have been taken to enter the customer data, a world of
information becomes available to the FacilityWare™ subscriber
and the
client. Results, Reports, Service Records, and the like,
are immediately accessible, and may be customized to fit user preferences. In addition to customized data input, FacilityWare™ allows
custom formats for reports, and the opportunity to
“co-brand” customer web access points, where vendor contact information
and logo can be displayed, as well as the customer’s logo
and data.
Tracking Data
What kind of information can FacilityWare™ track? Anything from
UPS and Network Hardware service records, to HVAC and facility- wide data...
and FacilityWare™ capabilities can be customized for other
enterprise-level service tracking as well. FacilityWare™ allows
recordable data to be submitted in a broad spectrum of formats to ensure all
UPS/Charger/HVAC/Battery manufacturers’ equipment is included. Once
defined, the FacilityWare™ application will allow specific parameters to
be applied – from input and reporting fields to format and scope to
ensure that necessary data is collected for every service record being tracked.
MVS Managers will be equipped to customize the procedures that are performed at
any given location, all via the FacilityWare™ web client interface.
Reporting
Custom reports will bear a familiar
look-and-feel to satisfy requirements for uniform formats that meet the needs
of every facility’s service group. Custom report distribution is
scheduled
with ease, and account managers can specify report delivery requirements
on-demand. Reports can be delivered via e-mail or fax, and can also be
generated as hardcopy and sent via postal or overnight carrier. The fees for
reporting are transactional, so customers only pay for the data that they
require, keeping the cost to facilities at a minimum.
Certification, Training, and the FacilityWare™ Network.
While the FacilityWare™ concept and
application are easy to grasp, we desire to assist our partners in becoming the
most effective providers in their respective industries. Our response to this
goal is the establishment of the FacilityWare™ Virtual University. Lynai
Data is developing a web-based training and certification program to ensure the
proper use of our products, and instruct users – be they technicians,
managers, or end-users – to leverage all of the benefits that
FacilityWare has to offer.
At the successful completion of the FacilityWare™
courseware, individuals will become certified, and will be provided with
back-up documentation, and given materials that will assist them in marketing
this accomplishment to their current and prospective customer base.
Additionally, certified FacilityWare™ organizations will become a part of
the sanctioned FacilityWare™ Network, which will be provided to
manufacturers, integrators, and end-users via the LDI web site, increasing
opportunities for growth.
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